Refund & Cancellation Policy

InstaStamps (instastamps.com)
Operated by Silver Lake Inks Private Limited
351/11, Jacobpura Road, Gurugram, Haryana – 122001 · GSTIN: 06ABICS3364D1ZF

Effective date: 1 July 2026

Every InstaStamps product is custom-manufactured to your order — your text, your design, your stamp. Because a customised stamp cannot be resold, special rules apply, as permitted for made-to-order goods under Indian consumer protection law. We have kept this policy simple and fair.

1. Cancelling an Order

  • You may cancel an order free of charge at any time before production begins. Production typically begins within a short time of order confirmation, so please contact us immediately on WhatsApp at +91 96259 31902 if you wish to cancel.
  • Once laser engraving or production of your stamp has begun, the order cannot be cancelled, because the product is already being customised for you.
  • If we cancel your order for any reason (for example, suspected misuse or our inability to fulfil it), you receive a full refund.

2. Custom Products Are Non-Returnable

Custom stamps, seals, and embossers are made specifically to your approved preview and cannot be returned or refunded for reasons of choice — for example, a change of mind, ordering the wrong size, or no longer needing the stamp.

3. Free Replacement — When It's Our Fault

We will replace your product free of charge, including shipping, if:

  • The product has a manufacturing defect (for example, incomplete impression, faulty mechanism, or damaged housing)
  • The delivered product does not match the preview you approved
  • The product arrives damaged in transit

How to claim: contact us within 48 hours of delivery on WhatsApp at +91 96259 31902 with your order number and clear photographs of the product and the impression it makes. Approved replacements are produced on priority and dispatched as quickly as possible.

4. Errors in an Approved Preview

The preview you approve at checkout is the final artwork we manufacture. If a spelling, number, or layout error was present in the preview you approved, it is not a manufacturing defect and is not eligible for free replacement. As a goodwill gesture, we offer a 40% discounted remake in such cases — contact us and we will help you fix it at a reduced price.

5. Non-Delivery

If your order is lost in transit and not delivered, we will, at your choice, either reship the product free of charge or issue a full refund.

6. How Refunds Are Paid

Approved refunds are processed to your original payment method through Razorpay within 5–7 working days of approval. Depending on your bank, it may take a few additional days for the amount to reflect in your account.

7. Contact Us

For any cancellation, replacement, or refund request:

Phone / WhatsApp: +91 96259 31902
Email: support@instastamps.com
Silver Lake Inks Private Limited, 351/11, Jacobpura Road, Gurugram, Haryana – 122001